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Summary

It is crucial that your business attracts the right customers and gains an advantage over competitors. ITIL ^® 4 Strategist DPI is all about getting a clear alignment between strategy and operations and maximizing outcomes. In this FREE webinar, you’ll receive foundational knowledge to understand various terms utilized in ITIL ^® 4 Strategist DPI.

Explore basic terminology and understand the role of metrics and principles. Learn how to clarify and delineate among policies, controls, and guidelines. With this webinar, your teams will have the skills and knowledge of ITIL^® 4 DPI needed to begin your path to the ITIL^® 4 Strategist certification in direct, plan, and improve.

Agenda

• Understanding the key concepts of direct, plan, and improve
• Learning the differences between key concepts
• Clarifying the scope of direct, plan, and improve
• Q&A session with the speaker

Registration

Time: 1:00 — 1:40 pm EST

Free!