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Webinar “Drive Superior Customer Engagement with Microsoft D365 for Customer Service”

Published: March 7, 2023; Author: Julia Sonrisa

 March 21, 2023    10:00 AM-12:00 PM EDT
Webinar “Drive Superior Customer Engagement with Microsoft D365 for Customer Service”

Microsoft D365 for Customer Service is built to enhance the efficiency of your sales and marketing teams with data analysis, intelligent insights provided by business intelligence, and campaign management.

Our Customer Engagement with Microsoft D365 for Customer Service is a complimentary 2-Hour Instructor-led Virtual Master Class designed to help you manage your client relationships by streamlining your processes, centralizing client information, providing analysis, and enabling responsive customer service.

Participants get access to Microsoft Official Curriculum (MOC) materials to prepare for MB-230 certification.


  • Learn why businesses need Microsoft Dynamics 365 for Customer Service more in the post-pandemic world
  • The tight integration between Microsoft Dynamics 365 Customer Engagement and Customer-Self Service Portal
  • How the Customer-Self Service Portal provides comprehensive solutions for customers and customer service agents alike
  • The salient features and service capabilities of the Customer-Self Service Portal
  • How you can customize and leverage the Customer-Self Service Portal for your needs
  • Q&A with the speaker


  • Training from Microsoft Certified Trainer (MCT) at NetCom Learning — A Microsoft Gold Learning Partner.
  • A fast-paced master class that covers the key aspects of the MB-901 certification course and exam.
  • NetCom Learning Sponsored MB-230 Microsoft Official Courseware for Certification prep.
  • Access to NetCom 365 portal — a digital learning platform with reporting capabilities and complimentary extra learning resources.

Time: 10:00 am — 12:00 pm EST



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